An AI knowledge base becomes useful only when users have a clear place to work. Search technology alone is not enough. People need an application where they can ask questions, review sources, return to history and save topics for later.
One place for questions and sources
Users should not need to know whether the answer is in a video, PDF document, article or post. The application should bring results into one view and clearly show the basis for the answer: a quote, link, document or recording timestamp.
Work history matters
In companies, public institutions and teams, questions often return. Question history, saved answers and fast access to source materials shorten the work not only for one person, but for the whole group.
Saved topics and user roles
A resident, public employee and expert trainer may need different views of the same knowledge base. The application should support saved topics, organized source groups and role-based access where the knowledge base is private or team-based.