Knowledge in an organization changes from day to day. A new recording, resolution, post, announcement or article appears. If users have to check every source manually every day, the original archive problem returns.
Notifications should follow user intent
The best alerts are not a random list of updates. Users should be able to specify what they want to follow: a project, person, phrase, document type, company department or public topic.
What can trigger an alert
A notification may appear when a new recording contains a matching statement, when an article from a selected website is added, or when a PDF document, announcement or public post matches a tracked topic. The alert should lead directly to the source, not only to a general message.
Less noise, more relevant information
Well-designed notifications save time, but they should not overwhelm users. Topic settings, frequency controls and notification channels matter. With these controls, the system becomes an assistant rather than another inbox.